Customer Relationship Manager, Healthcare Industry

7 days ago


Dublin, Ohio, United States Innova Solutions Full time
Job Overview

We are seeking a highly skilled Customer Relationship Manager to join our team at Innova Solutions. In this role, you will be responsible for building and maintaining strong relationships with customers in the healthcare industry.

About the Role

This is a full-time contract position with the possibility of transitioning to a permanent role. You will work remotely and be required to possess basic knowledge of all Managed Care solutions. Your responsibilities will include customer outreach through various channels, managing customer cases, and leading conference calls as the Managed Care point person.

Key Responsibilities
  • Maintain structured and organized day-to-day responsibilities
  • Adapt to the fluctuating healthcare landscape and open to new ideas and concepts
  • Acts as an advocate and liaison between the customer and the client
  • Identify and track customer pain points
  • Implement processes that improve overall customer experience
Requirements

To succeed in this role, you will need:

  • Bachelor's degree or equivalent work experience
  • 1-3+ years of previous customer service experience
  • Strong communication skills
  • Prior computer experience using Microsoft Office systems
  • Managed care, reimbursement, and in-store pharmacy experience (preferred)
Salary and Benefits

The estimated salary for this role is $20-$21 per hour. Innova Solutions offers a comprehensive benefits package, including medical and pharmacy coverage, dental and vision insurance, 401(k), and more.

About Innova Solutions

Innova Solutions is a global leader in technology and business transformation solutions. We employ approximately 50,000 professionals worldwide and have been recognized as one of America's Best Employers for New Grads by Forbes and one of the Best Companies to Work For by U.S. News & World Report.



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