Guest Services Director

3 days ago


Washington, Washington, D.C., United States Evolution Parking & Guest Services Full time
Elevate Your Career with Evolution

We operate and manage parking and front door services at top hotels like the Waldorf Astoria, Renaissance, Hilton, Marriott, Sofitel, and Hyatt.

As our Guest Services Manager, you will oversee all aspects of parking operations, maintaining Forbes guest service standards and prioritizing client relationships.

With a strong team behind you, you will be responsible for motivating and managing performance, maintaining budget and revenue collection, systems management, guest and team member safety, training, staffing, payroll, and scheduling.

You will consistently maintain and foster our Luxury Guest Service reputation and keep strong existing client relationships.

Key Responsibilities:
  • Represent the valet ramp with an Evolution team member and ensure proper supervision.
  • Work closely with Supervisors to stay informed about operations.
  • Lead the team during busy times, including evenings, weekends, and holidays.

Our ideal candidate has experience in valet parking, HRIS platforms, customer service, and leadership roles. They possess strong communication and organizational skills, with a proven track record of attention to detail and accuracy.

The salary range for this position is $60,000-$70,000 USD per year.

Benefits and Perks:
  • Health, Dental, and Vision Insurance
  • 401K with company match
  • Employee Discounts with selected retailers
  • Paid Time Off and Company Paid Holidays

Evolution Parking & Guest Services is proud to be an Equal Opportunity Employer with opportunities for advancement. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected categories.



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