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Veterinary Liaison Specialist
2 months ago
We are seeking a highly skilled and detail-oriented Veterinary Liaison Specialist to join our team at Lakefield Veterinary Group. As a key member of our support staff, you will play a critical role in ensuring the smooth operation of our hospital and providing exceptional service to our clients and patients.
Key Responsibilities- Enter charges for doctors with a high level of accuracy and update invoices as needed.
- Create and review estimates with clients, collect deposits for clients moving forward with treatment plans and hospitalization.
- Provide support to the doctors by assisting with administrative tasks, including medical records, patient information, lab work results, and communication with referral veterinarians.
- Provide financial updates to owners and collect additional deposits when treatment plans change or hospitalization time increases.
- Provide general medical updates to clients when appropriate.
- At least 2 years of work experience as a veterinary professional, ideally in an emergency/specialty hospital environment.
- Excellent time management skills and ability to prioritize tasks.
- Excellent written, verbal, and computer skills.
- Ability to communicate and explain complicated medical concepts in a clear and professional manner to clients, colleagues, and doctors.
- Affection for animals and concern for their welfare.
- Experience in caring for and handling animals in a safe, effective, and humane manner.
- Ability and interest in accommodating varied work assignments and schedules.
- Ability to communicate in a professional, pleasant, respectful, and courteous manner at all times.
- Maturity, good judgment, and professional personal appearance.
- Ability to lift and move objects weighing up to 50 pounds for short distances and to humanely restrain an animal when necessary.
The working environment may be stressful with aggressive, frightened, abused, or injured pets that may bite or scratch. Must be able to work flexible hours, including some holidays, evenings, and weekends.
Physical Demands: While performing the duties of this job, the team member is regularly required to talk and hear. Specific vision abilities are required to do this job, including close vision. This position requires walking and/or standing for long periods of time, bending, reaching, grasping, and repetitive motions. Must be able to lift up to 30 lbs. unassisted, 75 lbs. with assistance.
