E-Commerce Operations Manager
3 hours ago
Hybrid Digital is seeking a highly motivated and detail-oriented E-Commerce Operations Manager to oversee and optimize our online retail channels and processes. The ideal candidate will have 3-5 years of experience in E-Commerce operations, demonstrating a strong ability to manage and improve E-Commerce workflows, optimize and streamline product listings, and enhance customer experiences to drive sales growth.
Key Responsibilities:
- Manage day-to-day E-Commerce operations, ensuring smooth and efficient processes across all online sales channels.
- Optimize E-Commerce platforms, ensuring they are in good standing while monitoring product and sales feeds.
- Coordinate with fulfillment teams to ensure timely and accurate order processing, shipping, and delivery by optimizing workflows and services.
- Monitor inventory automations and work with internal teams to maintain real stock levels, minimizing stockouts and overstock situations.
- Collaborate with customer service to enhance the online shopping experience, addressing customer inquiries, and resolving issues promptly.
- Analyze sales data and key performance indicators (KPIs) to identify trends, opportunities, and areas for improvement.
- Identify and implement process improvements to increase efficiency and reduce operational costs in both front and back of house.
- Work closely with marketing, product, and IT teams to ensure alignment on promotions, product launches, and site updates.
- Manage relationships with third-party vendors, including payment processors, logistics providers, and platform developers as needed.
- Ensure E-Commerce operations comply with industry regulations, company policies, licensor guidelines, and data protection laws.
Qualifications:
- Experience: 3-5 years of experience in E-Commerce operations, with a strong understanding of online retail processes and best practices.
- Technical Skills: Proficiency in E-Commerce platforms, including Amazon, Walmart, Target+, Shopify, and more.
- Analytical Skills: Strong analytical skills with the ability to interpret data and make data-driven decisions.
- Project Management: Experience in managing multiple projects simultaneously with strong organizational and time-management skills.
- Problem-Solving: Ability to identify issues, propose solutions, and implement improvements effectively.
- Communication: Excellent verbal and written communication skills, with the ability to work collaboratively across departments.
- Education: Bachelor's degree in business, marketing, operations management, or a related field is preferred.
Hybrid Digital is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.
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