Cashier and Sales Floor Team Member

1 week ago


Southlake, Texas, United States Michaels Stores Full time
Job Summary

We are seeking a highly motivated and customer-focused Cashier and Sales Floor Team Member to join our team at Michaels Stores. As a key member of our sales floor team, you will be responsible for delivering exceptional customer service, maintaining a well-organized store environment, and supporting the sales process.

Key Responsibilities
  • Provide exceptional customer service, ensuring a fast and friendly checkout experience
  • Help customers locate products and provide solutions to meet their needs
  • Engage customers on our Rewards program and Private Label Credit Cards, and complete enrollments
  • Educate customers on our Voice of Customer (VOC) survey
  • Assist with Omni channel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS)
  • Participate in truck unloading, stocking, and planogram (POGs) processes
  • Responsible for completing merchandise recovery and maintenance, including the merchandise return/go back process and general store recovery
  • Perform Store In Stock Optimization (SISO) and AD set duties as assigned
  • Support shrink and safety programs
  • Adhere to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements
  • Interact with others in an accepting and respectful manner, remaining positive and respectful even in difficult situations
  • Cross-trained in Custom Framing selling and production
Requirements
  • Retail and/or customer service experience preferred
Work Environment
  • Ability to remain standing for long periods of time
  • Ability to move throughout the store
  • Regular bending, lifting, carrying, reaching, and stretching
  • Lifting heavy boxes and accessing high shelves by ladder or similar equipment

Michaels is an Equal Opportunity Employer and is committed to the full inclusion of all qualified individuals. We will assure that people with disabilities are provided reasonable accommodations. If a reasonable accommodation is required, please contact Customer Care at MICHAELS.



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