Medical Support Specialist
5 days ago
At Gastro Health, we are seeking a skilled Medical Support Specialist to provide top-notch support to our patients. The ideal candidate will have excellent communication skills and be able to work in a fast-paced environment.
Duties
- Provide telephonic support for patients, routing calls, taking messages and setting appointments.
- Answer all incoming calls and route them to the appropriate personnel; take messages and send tasks as necessary.
- Schedule, confirm, and cancel office appointments as patients call in.
- Coordinate all aspects of hospital consults called in.
- Schedule recall appointments.
- Manage use of telephone service.
- Reschedule no-show appointments.
- Pick up voicemail messages on a daily basis, every hour on the hour.
- Maintain coverage to reflect correct information for the day.
- Other duties as assigned.
Requirements
- High school diploma or GED equivalent.
- 2+ years medical administration experience preferred.
- eClinicalWorks (eCW) experience desired.
- Bilingual (English/Spanish) required.
We offer a comprehensive benefits package to our eligible employees, including 401(k) retirement plans, health insurance, and more.
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