Dispatcher - Team Member
3 days ago
Company Overview
Sierra Pacific Home and Comfort is a leading provider of home services in the Greater Sacramento Region.
Job Summary
We are seeking a highly organized and detail-oriented Dispatcher to join our team. As a Dispatcher, you will be responsible for scheduling and routing our Service Technicians, ensuring efficient and effective service delivery to our customers.
Key Responsibilities
- Rout Service Technicians and schedule efficiently with a high-level attention to detail.
- Call by Call Dispatching to ensure Service Technician has completed all tasks.
- Communicate with clients with updates on parts, scheduling, appointment confirmations and follow up phone calls.
- Ask high level qualifying questions to clients to setup field technicians for success in the field.
- If needed, help out the Customer Service call center with incoming calls.
- Scheduling and Routing Prepaid Maintenances
Requirements
- Experience as a dispatcher for 1+ years desired.
- Be a strong team player.
- Able to make quick decisions in a fast phase environment.
- Strong attendance record.
- Desire to exceed customer's expectations.
- Ability to handle physical workload, including lifting up to 50 lbs
Benefits
- Medical, Dental & Vision Insurance.
- Paid Vacations.
- Paid Holidays.
- 401K with Employer Match.
- Year-round work.
- Paid training.
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