Dispatcher - Team Member

1 month ago


Rancho Cordova, California, United States Sierra Pacific Home and Comfort Full time
Job Description: Dispatcher

Company Overview

Sierra Pacific Home and Comfort is a leading provider of home services in the Greater Sacramento Region.

Job Summary

We are seeking a highly organized and detail-oriented Dispatcher to join our team. As a Dispatcher, you will be responsible for scheduling and routing our Service Technicians, ensuring efficient and effective service delivery to our customers.

Key Responsibilities

  • Rout Service Technicians and schedule efficiently with a high-level attention to detail.
  • Call by Call Dispatching to ensure Service Technician has completed all tasks.
  • Communicate with clients with updates on parts, scheduling, appointment confirmations and follow up phone calls.
  • Ask high level qualifying questions to clients to setup field technicians for success in the field.
  • If needed, help out the Customer Service call center with incoming calls.
  • Scheduling and Routing Prepaid Maintenances

Requirements

  • Experience as a dispatcher for 1+ years desired.
  • Be a strong team player.
  • Able to make quick decisions in a fast phase environment.
  • Strong attendance record.
  • Desire to exceed customer's expectations.
  • Ability to handle physical workload, including lifting up to 50 lbs

Benefits

  • Medical, Dental & Vision Insurance.
  • Paid Vacations.
  • Paid Holidays.
  • 401K with Employer Match.
  • Year-round work.
  • Paid training.

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