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Entertainment Operations Supervisor

2 months ago

Kansas City, Kansas, United States Dave n Busters Full time

Position Overview:
WHAT DOES AN ENTERTAINMENT OPERATIONS SUPERVISOR DO? Our supervisors are the experts in creating memorable experiences.

As the leaders of the entertainment area, they are responsible for ensuring that all games are in optimal working order, guiding a skilled team of technicians, and managing operational costs to drive the financial success of the venue.

KEY QUALIFICATIONS:

YOU WILL EXCEL IF:
- You thrive in a dynamic, multi-faceted entertainment environment.
- You possess a knack for troubleshooting and repairing gaming equipment.
- You enjoy working with cutting-edge technology and leading a talented team.
- You have a personable management style that resonates with both guests and staff.
- You can simplify technical concepts for those who may not be as tech-savvy, fostering a fun atmosphere.
- You appreciate the satisfaction of enhancing guest experiences and motivating your team to excel.
- You embody and promote the core values of our company.

A TYPICAL DAY IN THIS ROLE:
At our venue, we believe that every individual and every role is vital to our success.
- People are our greatest asset, and you will enjoy building a cohesive team that stands out in the industry.

As the head of a skilled group of technicians, you will be responsible for recruiting, training, and nurturing the best talent available.

- Celebrating team achievements, sharing knowledge on the latest repair techniques, and developing individual strengths are essential parts of your role.
- You will drive results through effective team leadership.
- Your positive attitude will be infectious, creating an environment where guests love to spend their time.
- You will take initiative, making decisions to enhance guest satisfaction and ensuring that all games are fully operational.

To maintain high standards of game playability, you will oversee a well-stocked tech room equipped with necessary parts and tools.

Fostering a fun atmosphere is key; you will host regular team-building events to motivate and engage your staff.

- Sharing insights and game strategies will enhance the guest experience and build rapport.

Your workspace is a vibrant playground, and you play a crucial role in shaping the overall experience.

COLLABORATIVE SPIRIT:
We are passionate about achieving success and celebrating milestones. You will work closely with the management team to elevate financial performance in your venue.

Safety is paramount. You will ensure a well-maintained, secure, and hygienic environment for all guests and staff.

Additionally, your responsibilities will encompass a variety of tasks as needed; if you identify a need, you will address it, and if you have an idea, you will share it.


WORKING ENVIRONMENT:
This is a unique entertainment setting. We offer delicious food, state-of-the-art games, and host exceptional events, attracting numerous guests seeking fun.

Your attire will be professional, and you will primarily work during operational hours, with some flexibility for evenings and weekends as required.

LEGAL NOTICE: The physical demands outlined here represent those that must be met by a team member to successfully perform the essential functions of this role.

Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.


While fulfilling the duties of this position, the team member will regularly be required to:
- Work various shifts as needed.
- Operate in a lively, fast-paced environment with potential distractions.
- Move throughout the facility and stand for extended periods.
- Read and write notes as necessary.
- Lift and carry items weighing up to 30 pounds.
- Maintain consistent and reliable attendance.

The above statements are intended to describe the general nature and level of work performed by individuals in this role. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required.