Claims Coordinator

4 weeks ago

Valdosta, Georgia, United States Institute of Inspection , Cleaning and Restoration Certification Full time
Job Title: Claims Coordinator

As a Claims Coordinator, you will be the hub of all claims, responsible for speaking with customers, ongoing customer follow-up, handling service complaints, and ensuring that required Cycle Time and insurance Service Level Agreement tasks deadlines are met.

Key Responsibilities:
  • Manage data entry for each claim from First Notice of Loss through to completion of job in the CRM system
  • Daily review of compliance tasks and all job tasks are completed on time
  • Monitor and update jobs in required operating system making sure the job flows efficiently through the claims process requirements and cycle times
  • Ensure that uploading photos, and other documents are appropriately described, titled, and uploaded in real time, as well as follows up to get missing required data from homeowner and insurance/mortgage information not obtained on initial call
  • Creates and or assists with job estimate, reviews final estimate to ensure estimate is complete per company standards
  • Manages Customer Service issues and complaints, documenting actions and resolution
  • Understanding of all company cycle times and SLAs required for each job and phase
  • Client Care Calls - ensure constant, often daily, communication with the customer, may communicate with adjuster
  • Ensure daily notes are entered in all jobs, contacting relevant participants and escalating to the department manager as required
  • May be responsible for creating job estimate and or assisting the Estimator/Project Manager with final estimate
Requirements:
  • High school diploma/GED required
  • Bachelor's Degree or applicable experience preferred, work experience will be considered
  • IICRC Certifications preferred but not required: WTR, ASD, OCT, STC
  • Exceptional Customer Service skills
  • 1-3 years of Xactimate experience required - proficient use Xactimate 28
  • Experience with Microsoft Office application (Word, Outlook, PowerPoint, and Excel) required
  • Personal time management and organizational skills
  • Strong verbal and written communication skills
  • Dependable and adaptable to operate within a fast-paced work environment
  • Ability to manage highly confidential information
  • Strong problem-solving skills
  • Proficient at using Microsoft Office, Outlook, CRM software
  • Experience with customer interaction and conflict resolution
  • Experience with CRM software (Workday, etc)
  • Experience with Financial Software (Quickbooks, etc) a plus

Physical Demands and Working Conditions:

The physical demands are representative of those that must be met by an employee to perform the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

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