Claims Coordinator
3 months ago
Position Overview
As the hub of all claims, the coordinator is responsible for speaking with the customer, ongoing customer follow up, handling service complaints, logistics of dispatching field personnel to jobs while ensures that the required Cycle Time and insurance Service Level Agreement tasks deadlines are met. The Coordinator will be responsible to follow up daily with the OPS team to ensure and that all required documentation, estimates and procedures are followed according to required program guidelines.
A successful Coordinator will possess tenacity and thrives in a fast-paced environment. The coordinator who is detail oriented and able to focus with many projects in varying degrees of completion will be most successful in this position.
Job Responsibilities
Understanding of the claims flow process – Water Mitigation, Reconstruction, Contents, and other Environmental work
Manages data entry for each claim from First Notice of Loss through to completion of job in the CRM system
Daily review of compliance tasks and all job tasks are completed on time
Monitor and update jobs in required operating system making sure the job flows efficiently through the claims process requirements and cycle times
Ensure that uploading photos, and other documents are appropriately described, titled and uploaded in real time, as well as follows up to get missing required data from homeowner and insurance/mortgage information not obtained on initial call
Creates and or assists with job estimate, reviews final estimate to ensure estimate is complete per company standards
Manages Customer Service issues and complaints, documenting actions and resolution
Understanding of all company cycle times and SLAs required for each job and phase
Client Care Calls – ensure constant, often daily, communication with the customer, may communicate with adjuster
Ensure daily notes are entered in all jobs, contacting relevant participants and escalating to the department manager as required
May be responsible for creating job estimate and or assisting the Estimator/Project Manager with final estimate
Job Requirements
High school diploma/GED required
Bachelor’s Degree or applicable experience preferred, work experience will be considered
IICRC Certifications preferred but not required: WTR, ASD, OCT, STC
Exceptional Customer Service skills
1-3 years of Xactimate experience required- proficient use Xactimate 28
Experience with Microsoft© Office application (Word, Outlook, PowerPoint, and Excel) required
Personal time management and organizational skills
Strong verbal and written communication skills
Dependable and adaptable to operate within a fast-paced work environment
Ability to manage highly confidential information
Strong problem-solving skills
Proficient at using Microsoft Office, Outlook, CRM software
Experience do you have with customer interaction and conflict resolution
Experience with CRM software (Workday, etc)
Experience with Financial Software (Quickbooks, etc) a plus
Physical Demands and Working Conditions
The physical demands are representative of those that must be met by an employee to perform the essential function to this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Incumbent must be prepared to:
Move up to 20 pounds occasionally, by lifting, carrying, pushing, pulling, or otherwise repositioning objects.
Sitting for long periods of time while using office equipment such as computers, phones etc.
Fingering and Repetitive motions; such as movement of wrists, hands and fingers while picking, pinching and typing during your normal working environment.
Express or exchange ideas with others quickly, accurately, and receive and act on detailed information.
Close visual acuity to perform detail-oriented activities at distances close to the eyes, such as preparing and analyzing data, viewing computer screen and expansive reading.
Be exposed to various inside working conditions: The change of building environment such as with or without air conditioning and heating. May be required to travel for short periods of time.
Disclaimer
The above statements are intended to describe the general nature and level of work being performed by associates assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed. The Company reserves the right to modify this description in the future, with or without notice to the employee. This Job Description does not create an employment contract, implied or otherwise, and employment with the Company remains at will. These responsibilities are subject to possible modification to reasonably accommodate individuals with disabilities.
This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to The ServiceMaster Company, LLC.
-
Claims Coordinator
4 weeks ago
Valdosta, Georgia, United States ServiceMaster Restoration By Quality First - GA Full timeJob SummaryWe are seeking a highly organized and detail-oriented Claims Coordinator to join our team at ServiceMaster Restoration By Quality First - GA. The successful candidate will be responsible for managing claims from start to finish, ensuring timely and efficient resolution of customer issues.Key ResponsibilitiesManage claims data entry and tracking in...
-
Claims Coordinator
4 weeks ago
Valdosta, Georgia, United States Institute of Inspection , Cleaning and Restoration Certification Full timeJob Title: Claims CoordinatorAs a Claims Coordinator, you will be the hub of all claims, responsible for speaking with customers, ongoing customer follow-up, handling service complaints, and ensuring that required Cycle Time and insurance Service Level Agreement tasks deadlines are met.Key Responsibilities:Manage data entry for each claim from First Notice...
-
Claims Coordinator
4 weeks ago
Valdosta, Georgia, United States ServiceMaster Restoration By Quality First - GA Full timeJob SummaryWe are seeking a highly organized and detail-oriented Claims Coordinator to join our team at ServiceMaster Restoration By Quality First - GA. As a Claims Coordinator, you will be responsible for managing claims from start to finish, ensuring timely and efficient resolution of customer issues.Key Responsibilities:Manage claims data entry, ensuring...
-
Claims Coordinator
4 weeks ago
Valdosta, Georgia, United States ServiceMaster Restoration By Quality First - GA Full timeJob Title: Claims CoordinatorJob Summary:We are seeking a highly skilled Claims Coordinator to join our team at ServiceMaster Restoration By Quality First - GA. As a Claims Coordinator, you will be responsible for managing claims from start to finish, ensuring timely and efficient resolution for our customers.Key Responsibilities:- Manage claims data entry...
-
Claims Coordinator
3 weeks ago
Valdosta, Georgia, United States ServiceMaster Restoration By Quality First - GA Full timeJob Title: Claims CoordinatorJob Summary:ServiceMaster Restoration By Quality First - GA is seeking a highly skilled Claims Coordinator to join our team. As a Claims Coordinator, you will be responsible for managing claims from start to finish, ensuring timely and efficient resolution. Your attention to detail and excellent communication skills will be...
-
Patient Relations Coordinator
4 weeks ago
Valdosta, Georgia, United States Azalea Health Innovations Inc Full timeJob SummaryThe Patient Relations Specialist plays a vital role in providing exceptional customer service to patients of Azalea Health's RCM clients. This individual will be responsible for delivering timely and accurate information to patients, ensuring a positive experience and resolving any issues that may arise.Key ResponsibilitiesProvide excellent...
-
Insurance Account Specialist
4 weeks ago
Valdosta, Georgia, United States Travis Pate - State Farm Agent Full timeAs a key member of the Travis Pate - State Farm Agent team, you will play a vital role in helping customers manage the risks of everyday life, recover from the unexpected, and realize their dreams. Our team is dedicated to providing top-notch insurance and financial services, including auto, home, life, and retirement planning.Responsibilities:Manage client...
-
Account Associate
4 weeks ago
Valdosta, Georgia, United States Travis Pate - State Farm Agent Full timeJob OverviewAs an Account Associate with Travis Pate - State Farm Agent, you will play a vital role in our daily business operations and customer success. Your primary responsibility will be to grow our agency through meaningful client relations and acting as a liaison between customer needs and agency departments. You will improve the lives of our customers...
-
Account Associate
4 weeks ago
Valdosta, United States Travis Pate - State Farm Agent Full timeBenefits: Bonus based on performance Competitive salary Flexible schedule Opportunity for advancement Paid time off Training & development My team's mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams. We are located in Valdosta, GA and help customers with their...
-
Personal Insurance Professional
3 weeks ago
Valdosta, Georgia, United States Travis Pate - State Farm Agent Full timeCompany Overview: Travis Pate - State Farm Agent is dedicated to helping people manage the risks of everyday life, recover from the unexpected, and realize their dreams. Our team is passionate about providing exceptional customer service and building meaningful relationships with our clients.As an Account Associate, you will play a vital role in our daily...
-
HR Payroll Specialist
4 weeks ago
Valdosta, Georgia, United States Ascend Recruiting Parnters Full timeJob Title: HR Payroll SpecialistWe are seeking a detail-oriented and experienced HR Payroll Specialist to join our Human Resources team at Ascend Recruiting Partners. The successful candidate will assist the HR Manager in managing various HR functions, including payroll processing, benefits administration, and compliance.Key Responsibilities:Accurately...