Market Operations Director

3 days ago


Austin, Texas, United States LHH Full time
Job Overview:

The Market Manager plays a pivotal role in overseeing multiple branch locations, ensuring they operate safely, provide exceptional customer service, and are profitable. This key leader reports to the Divisional VP and travels occasionally to the branches, fostering a positive team environment and promoting the company's values.

Key Responsibilities:
  1. Safety Leadership:
  • Develop and implement safety protocols to prevent accidents and ensure a safe work environment for employees and the public.
  • Train staff on safety regulations and conduct regular compliance checks.
  1. Customer Service Excellence:
  • Collaborate with branch teams to enhance customer communication and satisfaction.
  • Build strong relationships with customers through regular visits and support, driving customer loyalty and retention.
  • Continuously monitor and improve customer satisfaction metrics.
  1. Driving Profitability:
  • Develop and implement financial strategies to optimize branch performance, ensuring smart spending and sales decisions.
  • Monitor costs and ensure branches operate efficiently, achieving profitability goals.
  • Use performance metrics to hold teams accountable and track success.
  1. Leadership and Collaboration:
  • Foster a positive team culture, promoting inclusivity and respect among team members.
  • Set a good example, embodying the company's values and promoting a culture of excellence.
  • Mentor branch leaders to enhance their operational skills and performance.
Requirements:
  • Experience: Proven track record of managing multiple locations, with a background in safety and profitability.
  • Skills: Strong leadership, communication, and customer relations skills.
  • Travel: Must be willing to travel frequently to visit branch locations (up to 90% of the time).
Benefits:
  • Professional development opportunities, comprehensive benefits, performance bonuses, and more.

In summary, the Market Manager is a key leader responsible for ensuring branch safety, profitability, and customer satisfaction, while promoting a positive team culture and driving business growth.



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