Customer Experience Navigator
6 days ago
About the Role
We are seeking a highly skilled Patient Navigator to join our fast-growing Customer Experience team at Good Pill. As a key member of our team, you will identify patient needs, respond to customer inquiries, and collaborate with internal departments to optimize customer services and brand awareness.
Key Responsibilities
- Play a crucial role in shaping the customer experience by resolving patient account issues.
- Handle a high volume of calls, emails, and texts while maintaining exceptional service standards.
- Assist patients with questions, guiding them through our website/app and account processes.
- Collaborate with the data team to improve systems for better data collection.
- Become an expert on Good Pill and our services to support patient needs effectively.
Requirements
- At least 2 years of customer success/customer support experience.
- Prior experience in prescription drug knowledge and pharmacy settings is preferred.
- Excellent communication and problem-solving skills.
- Able to work in a fast-paced environment with a focus on process improvements and technology upgrades.
Benefits
- Competitive salary of approximately $40,000/year (based on 20 hours/week).
- Full-time benefits, including medical, dental, and vision insurance, 401K matching, and professional development opportunities.
- Generous paid time off package, including holidays, vacation, and sick leave.
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