Field Service Supervisor

4 days ago


Charlotte, North Carolina, United States Beckman Coulter Full time
Beckman Coulter Diagnostics: A Leader in Diagnostic Solutions

At Beckman Coulter Diagnostics, we are committed to advancing and optimizing the laboratory to move science and healthcare forward. Our team is dedicated to providing exceptional service and support to our customers, and we are seeking a highly skilled and experienced Field Service Supervisor to join our team.

Job Summary

The Field Service Supervisor will be responsible for the daily management of our field technical staff, ensuring that our customers receive timely and effective service. This role requires strong leadership and communication skills, as well as the ability to work collaboratively with our sales team to retain base business.

Key Responsibilities
  • Lead a team of Field Service Engineers to ensure timely and effective service delivery to our customers.
  • Develop and implement strategies to improve service efficiency and effectiveness.
  • Collaborate with our sales team to identify and pursue new business opportunities.
  • Ensure compliance with company policies and procedures.
  • Provide coaching and development opportunities to team members to enhance their skills and knowledge.
Requirements
  • High school diploma or equivalent required; bachelor's degree preferred.
  • At least 8 years of experience in diagnosing and repairing mechanical, electromechanical, robotics, and/or electronic equipment.
  • Strong leadership and communication skills.
  • Ability to travel approximately 25-50% within assigned territory.
  • Valid driver's license with an acceptable driving record.
What We Offer

Beckman Coulter Diagnostics offers a competitive salary and benefits package, as well as opportunities for professional growth and development. We are committed to creating a diverse and inclusive work environment, and we welcome applications from qualified candidates from all backgrounds.



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