Restoration Operations Manager

2 days ago

Woodinville, Washington, United States COIT Cleaning & Restoration Services Full time
Job Title: Restoration Operations Manager

COIT Cleaning & Restoration Services is seeking a highly skilled and experienced Restoration Operations Manager to join our team. As a key member of our operations team, you will be responsible for overseeing the daily operations of our restoration services, ensuring that our customers receive the highest level of service and quality.

Key Responsibilities:
  • Oversee the daily operations of our restoration services, including scheduling, customer service, and quality control.
  • Manage a team of restoration technicians, providing guidance, training, and support to ensure they have the skills and knowledge needed to deliver exceptional service.
  • Develop and implement operational procedures and policies to ensure compliance with industry standards and company policies.
  • Monitor and analyze key performance indicators (KPIs) to identify areas for improvement and implement changes to drive business growth and customer satisfaction.
  • Collaborate with other departments, including sales, marketing, and customer service, to ensure seamless communication and coordination.
  • Stay up-to-date with industry trends, best practices, and new technologies to ensure our services remain competitive and innovative.
Requirements:
  • 3+ years of experience in a leadership role, preferably in the cleaning and restoration industry.
  • Proven track record of success in managing teams, improving operational efficiency, and driving business growth.
  • Strong communication and interpersonal skills, with the ability to build and maintain relationships with customers, employees, and stakeholders.
  • Ability to work in a fast-paced environment, prioritize tasks, and meet deadlines.
  • High school diploma or equivalent required; bachelor's degree preferred.
What We Offer:
  • Competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • Collaborative and dynamic work environment.
  • Recognition and rewards for outstanding performance.

COIT Cleaning & Restoration Services is an equal opportunity employer committed to diversity and inclusion. We welcome applications from qualified candidates who share our values and are passionate about delivering exceptional service to our customers.

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