UX Researcher

6 days ago

Basking Ridge, New Jersey, United States OLIVER Agency - North America Full time
About the Role

We are seeking a mid-to-senior level User Experience (UX) Researcher to join the Customer Marketplace Insights (CMI) team at OLIVER Agency - North America. As a UX Researcher, you will help drive transformation and innovation by contributing insights and research outcomes that translate directly into business and product impacts.

Key Responsibilities
  • Execute research activities to uncover experience and product development insights, including user interviews, testing, evaluation, field studies, and journey mapping.
  • Produce research documents, such as screeners, question guides, reports, and moderating/hosting workshops like ideation sessions.
  • Build impactful and influential insights and stories highlighting the most relevant user orientations and behaviors.
  • Perform desk research to inform the front end of new projects.
  • Manage the research participant experience, ensuring their comfort during research sessions and protecting their personal/private data.
  • Collaborate with and manage stakeholders across various functions and disciplines, including industrial design and technology partners.
Requirements
  • Bachelor's degree in a research-related discipline.
  • Five or more years of related non-academic work experience in a dedicated research role.
  • Experience defining and planning research approaches and methodologies in context of project scope and timeline.
  • Experience with user research methods, including usability testing, user interviews, diary studies, and crafting discussion guides and tools to reveal customer/user needs and desires.
  • Experience moderating and planning field studies, user interviews, and usability studies in in-person and remote testing environments.
  • Experience with qualitative generative research, evaluative methodologies, and usability from concept formation through launch.
  • Strong oral and written communication skills.
  • Experience providing insights to inform physical product development decisions.
  • Partner, vendor, and resource management experience.
  • Some understanding of semiotics.
What We Offer

At OLIVER Agency - North America, we value ambition, imagination, inspiration, learning, results, and inclusivity. We offer a dynamic work environment, opportunities for growth and development, and a competitive compensation package.

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