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Customer Service Manager

2 months ago

Belmont, United States Compass Group Careers Full time
Job Summary

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Manager. As a key member of our team, you will be responsible for ensuring exceptional customer experiences across all touchpoints.

Key Responsibilities:
  • Develop and implement customer retention strategies to drive business growth and increase customer loyalty.
  • Collaborate with cross-functional teams to identify and address customer pain points and areas for improvement.
  • Provide exceptional customer service through proactive communication, issue resolution, and relationship-building.
  • Conduct site visits and client meetings to understand customer needs and preferences.
  • Assist in the development and implementation of sales and marketing strategies to drive revenue growth.
  • Monitor and analyze customer feedback to identify trends and areas for improvement.
  • Develop and maintain relationships with key customers to drive business growth and increase customer loyalty.
Preferred Qualifications:
  • Bachelor's degree in Business Administration, Marketing, or a related field.
  • 3+ years of experience in customer-facing roles, preferably in a sales or account management capacity.
  • Proven track record of driving business growth and increasing customer loyalty.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues.
  • Ability to work in a fast-paced environment and adapt to changing priorities and deadlines.
  • Valid driver's license and good driving record.
What We Offer:
  • Competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • Collaborative and dynamic work environment.
  • Recognition and rewards for outstanding performance.