Customer Service Representative

1 week ago


Belmont, United States Community Bank System Full time

Job Summary:

We are seeking a skilled Customer Service Representative to join our team at Community Bank System, Inc. (CBSI). As a Customer Service Representative, you will provide exceptional customer service and support to our customers by conducting financial transactions, answering questions, and referring customers to appropriate products.

Key Responsibilities:

  • Provide quality customer service and a positive banking experience by handling financial transactions with accuracy and professionalism.
  • Actively listen for potential sales opportunities to promote specific bank products and services, and refer customers accordingly.
  • Prepare individual daily settlements of teller cash and proof operations.
  • Research customer accounts, send out prospecting letters, and follow up with customers by telephone.
  • Accept loan, utility, and other payments.
  • Issue money orders, cashier's checks, and travelers checks, correspondent bank drafts, etc.

Requirements:

  • Reliable transportation
  • High School Diploma or GED
  • Good communication skills
  • Attention to detail
  • Basic math skills and computer skills
  • Ability to understand direction and adhere to established policies and procedures

Compensation and Benefits:

Commensurate with experience plus potential for annual merit increase. In addition to your competitive salary, you will be rewarded with 401K with generous match, and Banking discounts.



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