Family Support Advocate

7 days ago

Long Island City, United States Live On NY Full time
Job Summary

We are seeking a highly motivated and compassionate Family Support Advocate to join our team at LiveOnNY. As a Family Support Advocate, you will play a critical role in supporting families through the organ donation process, providing education, and facilitating the opportunity for donation.

Key Responsibilities
  • Provide on-site responses and lead family donation conversations by advocating for organ donation and supporting families throughout the process.
  • Deliver high-quality bereavement support to potential donor families.
  • Facilitate the opportunity for donation by keeping hospital staff informed regarding the plans and progression of the referral process.
  • Offer donation in an empowering and inspiring manner, educating potential donor's Next-of-Kin (NOK) about donation options, status of donor designation, or requesting authorization for donation from legal NOK.
  • Obtain authorization or disclosure with first person authorization and conduct a uniform donor risk assessment questionnaire (UDRAI) with appropriate NOK/surrogate of the potential organ donor.
  • Assess families understanding of grave prognosis and brain death declaration.
  • Support donor families by attending OR in Donation After Circulatory Death Donation (DCDD).
  • Work in strong collaboration with hospital personnel, LiveOnNY's Family Service Lead (FS Lead), LiveOnNY's Administrator-on-Call (AOC), Referral Administrator (RA), and clinical staff to evaluate and determine the best time to discuss the opportunity for donation with potential donor families.
  • Complete accurate and timely documentation of donor-related activities in computerized confidential donor record, and forms according to established policies and procedures.
Requirements
  • Bachelor's degree preferred (not required)
  • Relevant working experience: Patient Services/Relations or Navigator, Sales, Motivational Interview Training, Child Life Specialist, EMT/Paramedic, Customer Service Representative, Crisis Management, Substance Abuse Counselor, Health Administrator/Community Case worker/Social worker, Nursing-LPN, Educator/Teacher.
  • Certification or license in nursing, social work, grief counseling, or crisis intervention preferred.
  • Preferred skills: Ability to connect with an audience, Strategic Planning, Public Speaking, Active Listening, Ability to collaborate with multi-faceted professionals, Humility, Adaptable, Receptive, Ability to grasp new concepts quickly, Highly Organized, Understand medical terminology, Ability to problem solve, Emotional Intelligence, Mindfulness, Ability to set professional boundaries, Persuasive, Ability to De-escalate, Empathy, Outstanding communication skills, both written and oral.
What We Offer
  • Competitive salary
  • Comprehensive benefits package
  • 403(b) deferred annuity
  • Medical/Vision/Dental/Life
  • Tuition reimbursement
  • Paid time Off
  • Pet Insurance
  • Life Insurance
  • Cellular plan discounts
  • Auto Insurance discounts

Salary Range: $70,000 - $103,000

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