Customer Experience Representative
6 days ago
Job Summary:
We are seeking a skilled and customer-focused Member Services Associate to join our team at Axiom by Villa Sport. As the first point of contact for members and guests, you will be responsible for providing exceptional service and ensuring a smooth experience for all who visit our club.
Key Responsibilities:
- Provide exceptional customer service to members and guests, addressing their needs and concerns in a timely and professional manner.
- Stay up-to-date on all club policies and procedures, ensuring accurate and consistent communication to members and guests.
- Work closely with the Member Service Lead and General Manager to ensure seamless day-to-day operations and achieve business objectives.
Requirements:
- Excellent communication and interpersonal skills, with the ability to build strong relationships with members and guests.
- Ability to work in a fast-paced environment, with a high level of energy and enthusiasm.
- Basic computer skills and ability to learn new software and systems quickly.
What We Offer:
- Competitive hourly wage, with opportunities for commission and bonus incentives.
- 401(k) plan with dollar-for-dollar matching up to 4% of compensation.
- Complimentary club membership and discounts on club goods and services.
Why Join Our Team:
At Axiom by Villa Sport, we are passionate about creating a positive and inclusive environment where our members and guests feel valued and supported. As a Member Services Associate, you will have the opportunity to make a real difference in people's lives and be part of a dynamic and growing team.
We are an equal employment opportunity employer, committed to diversity, equity, and inclusion in all aspects of our business.
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