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Lead Store Associate

2 months ago

Tampa, Florida, United States Leafwire Full time
Lead Dispensary Associate Job Description

Job Summary:

The Lead Dispensary Associate is a key member of our dispensary team, responsible for providing exceptional customer service and ensuring a positive and friendly environment for our patients. This role involves assisting the Dispensary Management team in all operational aspects of running the dispensary, including inventory management, standard operating procedure compliance, and training.

Key Responsibilities:

  • Assist the Dispensary Manager and Dispensary Assistant Manager in all activities related to inventory management, including ordering, receiving, and stocking products.
  • Provide exceptional customer service, responding to patient inquiries and resolving any issues in a timely and professional manner.
  • Maintain a thorough knowledge of our products, including their effects and benefits, to effectively recommend and sell them to patients.
  • Assist with opening and closing procedures, including setting up and breaking down display cases, and maintaining a clean and organized store environment.
  • Process sales transactions, handle cash, and maintain accurate records.
  • Develop and maintain relationships with patients, vendors, and service providers to ensure a positive and supportive environment.
  • Perform data entry and manage patient databases, including updating patient information and tracking sales.
  • Assist with training and development of new team members, including providing guidance and support to ensure a smooth onboarding process.
  • Participate in inventory counts, process and replenish merchandise, and maintain a high level of product knowledge.
  • Facilitate new membership and patient renewal processes, and maintain accurate records.
  • Perform other related duties as required, including answering phone calls, booking appointments, and maintaining a positive work environment.

Requirements:

  • High school diploma or equivalent required; associate's or bachelor's degree preferred.
  • Minimum 1-2 years of experience in a retail or customer service environment.
  • Excellent communication and interpersonal skills, with the ability to work effectively with patients, vendors, and team members.
  • Ability to maintain confidentiality and handle sensitive information with discretion.
  • Strong problem-solving and analytical skills, with the ability to think critically and make sound decisions.
  • Ability to work in a fast-paced environment, with a high level of energy and enthusiasm.
  • Flexibility to work a variety of shifts, including evenings and weekends.

What We Offer:

Competitive salary and benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off.

Opportunities for professional growth and development, including training and education programs.

A dynamic and supportive work environment, with a team-oriented culture and a commitment to excellence.

A chance to make a difference in the lives of our patients, and to be part of a company that is dedicated to providing high-quality products and services.