Sales Lead

4 weeks ago

Tampa, Florida, United States The J Group Full time
Job Summary:

The Sales Lead is a key member of the store management team, responsible for creating a positive and energetic store environment that drives sales and profitability. As a sales floor leader, you will be the primary point of contact for customers, ensuring a superior customer experience and building customer loyalty.


Responsibilities:

Sales Generation and Performance

• Achieve individual and store sales and productivity performance goals by communicating store and individual goals to all associates and using metric results to motivate and coach to behaviors.

• Identify and celebrate individual and team successes, and build customer loyalty by creating genuine connections with customers.

• Work with customers to resolve merchandise and customer service issues timely and effectively, ensuring positive customer experience and continued customer loyalty.


Coaches Store Team

• Promote a positive and energetic store atmosphere of teamwork as well as individual associate contribution by acting as a sales floor leader and a role model.

• Encourage store associates to try on new styles to enhance product knowledge, assist customers in building great outfits, and project the J. Jill brand image.

• Assist in training new associates, with particular focus on product and customer experience.


Visual Merchandising

• Assist with planning and executing floorset and ongoing re-merchandising of store.

• Ensure excellent visual standards are consistently maintained, and replenish the sales floor consistently to ensure all sizes and minimum standards are represented on the sales floor.


Operational Excellence

• Adjust weekly store schedules if needed to meet customer needs, and utilize company tools to ensure optimal daily floor coverage and zoning.

• Participate in all operational areas and functions, including knowledge and implementation of all company policies and procedures, marketing, product replenishment, markdowns and promotions, store cleanliness, and backroom organization.

• Assist with protecting company assets and reducing merchandise shrink by overseeing internal, external, and administrative inventory processes according to company procedures.

• Ensure compliance to company policies and procedures, and federal, state, and local employment laws to ensure a safe environment and protect company assets.


Qualifications:

• Leadership qualities, training, and team building skills.

• Excellent customer service skills with statistical track record in all areas of sales.

• Strong style, merchandising, and wardrobing skills.

• Ability to clearly communicate goals and objectives to team.

• Entrepreneurial and creative.

• Treats everyone on the team with dignity and respect, and motivates through inspiring and encouraging leadership.

• 2+ years Women's Specialty Retail experience required, 1+ years in a store supervisory position preferred.

• Point of Sale and general Microsoft Office software experience.

• Experience in relevant Human Resource processes.

• Must have the availability to work during the majority of peak business periods, including Saturday and Sunday.

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