Fiber Network Support Specialist

6 days ago


Providence, Rhode Island, United States Verizon Full time
About the Role

We are seeking a highly skilled and customer-focused Fiber Network Support Specialist to join our team at Verizon. As a key member of our support team, you will be responsible for providing exceptional technical support and customer service to our Fios customers.

Key Responsibilities
  • Answer incoming calls from customers with order inquiries and/or trouble reports.
  • Provide customers with service support for Voice, Data, and Video services and features within the fiber and/or copper network.
  • Perform analysis and isolation of trouble conditions and create and sort trouble reports.
  • Utilize knowledge of communication and networking components to provide customers with service support and configuration of customer equipment.
  • Communicate clearly and professionally, delivering technical/industry information in a manner appropriate to the audience.
  • Work evenings, weekends, holidays, and unscheduled shifts as determined by the business needs.
Requirements
  • Dedication to customer service excellence with amazing communication skills and a positive, professional attitude.
  • Thriving in a fast-paced work environment and enjoying helping customers connect to the digital world.
  • Related Associate Degree or 2+ years' relevant experience.
  • Technical support call center experience.
What We Offer

We offer a competitive compensation package, including a salary range of $632.00 to $1,770.50 weekly based on a full-time schedule. This is an incentive-based position with the potential to earn more. We also offer a comprehensive benefits package, including health and wellness benefits, 401(k) Savings Plan, stock incentive programs, paid time off, adoption assistance, and tuition assistance.

We are an equal opportunity employer and celebrate our employees' differences. We strive for a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. Check out our diversity and inclusion page to learn more.



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