Director of Operations

3 days ago

Las Vegas, Nevada, United States Ensemble Therapy Full time
Job Title: Director of Operations

We are seeking a highly skilled and experienced Director of Operations to join our team at Ensemble Therapy. As a key member of our leadership team, you will be responsible for ensuring the day-to-day operational efficiency of our company.

Job Summary:

The Director of Operations will be responsible for managing the growth and productivity of our administrative and clinical teams, while maintaining the highest quality of services. This role will report directly to the CFO/COO and will be a key contributor to our company's success.

Key Responsibilities:
  • Manage patient experience from referral to appointment time
  • Oversee the intake and referral process, and client waitlist
  • Manage client waitlist strategically, working with COO to determine clinician hiring needs and/or geographic location needs
  • Proactively oversee authorization management to ensure patients are seen with proper authorization and reduce retroactive billings
  • Oversee the scheduling department and ensure accurate and efficient scheduling of clients and clinicians
  • Create and manage processes for active cancellation management, reducing open slots in provider's schedules and maximizing utilization
  • Maintain and consistently improve patient intake SOPs, creating an environment of consistent improvement
  • Monitor administrative and clinical KPIs and provide support when needed
  • Create and/or improve operational procedures based on market trends and applicable data
  • Responsible for meeting and exceeding budget targets
  • Monitor and oversee data entered in the EMR system to ensure billing accuracy
  • Participate strategic planning alongside the CFO/COO
Requirements:
  • 2-3 years of operations experience in the healthcare field (preferably in a management or director level role)
  • Ability to work both independently and in a team environment
  • Excellent problem-solving skills
  • Ability to work with large set of data, and analyze; Advanced Excel Skills preferred
  • Ability to manage in-person, and remote team members
  • Ability to communicate effectively with staff and business partners
  • Effective interpersonal skills and the ability to lead various teams across departments
  • Excellent verbal and written communication skills
  • Be highly flexible and have excellent time management skills
  • Be highly collaborative, team-oriented and customer service driven
Licensing/Credential and/or Education Requirements:
  • Degree from an accredited university (preferably in business administration or similar)
Physical Requirements:
  • Ability to stand, walk, and sit frequently or for prolonged periods of time
  • Lifting/carrying/pushing/pulling up to 25 pounds
  • Stooping/crouching, reaching/handling/fingering, talking/hearing conversations, and near/far visual acuity/depth perception/color vision/field of vision
  • Ability to run for brief periods of time to maintain client safety

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