Client Solutions Expert
3 weeks ago
Job Summary:
JobsRUs.com is seeking a Client Solutions Expert to join our team in Salt Lake City, UT. As a Client Solutions Expert, you will be the first point of contact for clients seeking product support. You will play a critical role in the overall customer experience and satisfaction, providing repair support for medical devices and safety software.
Key Responsibilities:
• Manage all incoming contacts per service and support guidelines
• Document interactions in appropriate systems
• Create and manage customer service requests
• Meet or exceed key performance metrics of customer satisfaction, 1st call resolution, and knowledge base utilization
Requirements:
• Experience working in a customer call center environment
• Experience using Enterprise Resource Planning systems
• Experience in troubleshooting biomedical or electromechanical devices
• High degree of initiative and strong communication skills
• Fluency in English/French for both verbal and written communication
• High School diploma or GED equivalent
• Associate of Science in Biomedical Technology or similar preferred
• 1 year minimum, 2 preferred
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