Technical Support Specialist in Poulsbo
3 days ago
We are seeking a highly motivated Technical Support Specialist to join our team in Poulsbo, Washington. As part of our Desktop & Depot Support team, you will play a crucial role in providing exceptional technical support services to our clients.
About the RoleThis is an excellent opportunity for someone who is passionate about delivering top-notch IT support and has a strong desire to grow their career. You will be responsible for troubleshooting, resolving, and escalating technical issues related to desktop support, including workstation software break-fix, IMAC (Install, Moves, Adds, and Changes), image loads, asset recovery, and printer support.
Responsibilities- Provide expert-level technical support for desktop-related issues, ensuring timely and effective resolution
- Manage and maintain desktop hardware and software assets, ensuring they meet organizational standards
- Collaborate with internal teams to identify and implement process improvements
- Maintain accurate records of technical issues, resolutions, and customer interactions
- Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent experience)
- Minimum 2 years of experience in desktop support, preferably in a managed services environment
- Strong knowledge of PC imaging, change management, incident management, and IT service management tools (e.g., ServiceNow, Bomgar, LapLink)
- Excellent communication and problem-solving skills, with the ability to work independently and as part of a team
We offer a competitive salary package, including:
- $65,000 - $75,000 per year, based on experience
- A comprehensive benefits program, including health insurance, retirement plan, and paid time off
- Ongoing training and development opportunities to enhance your skills and advance your career
- A dynamic and supportive work environment that fosters growth and collaboration
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