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Technical Support Engineer for Water Treatment Systems

2 months ago

Phoenix, Arizona, United States Veolia WTS Full time
Job Summary

We are seeking a highly skilled and experienced Field Service Engineer to join our team at Veolia Water Technologies & Solutions (VWTS). As a Field Service Engineer, you will be responsible for providing routine to complex field service support for our core Sievers brand total organic carbon (TOC) analytical instruments and accessories at customer sites.

Key Responsibilities
  • Travel to customer sites and perform PM and related services on TOC equipment
  • Plan, Schedule and Confirm customer services including coordination of travel and parts shipments for services
  • Maintain admin duties, parts inventory and relevant trainings
  • Take customer calls, participate in territory sales rhythm calls, and service team meetings
  • Respond to on-demand contract services with 3 or 7 business day response commitments for troubleshooting and repair
  • Write clear and concise reports for customers
  • Special projects and new hire training as assigned by supervisors
  • Work closely with Sales to provide insight into new instrument and new service opportunities as well as upsell service and consumables at existing customer sites based on need
  • Ensure compliance with all aspects of safety on the job, including the operation and maintenance of an assigned company vehicle and comply with all Veolia Environmental, Health and Safety (EHS) policies
Requirements
  • Associate's Degree in a Science, Technical, or Engineering discipline; or equivalent education
  • With at least 3 years of work experience in ultra-pure water applications or servicing and/or operating analytical instrumentation in a lab environment
Preferred Qualifications
  • Bachelor's Degree in Chemical Engineering, Chemistry, Biology, Engineering or Physics; or equivalent education
  • With at least 1 year work experience in ultra-pure water applications or servicing and/or operating analytical instrumentation in a lab environment
Working Conditions
  • Ability and willingness to work a flexible schedule based on customer needs
  • Drive a motor vehicle - significant time each day in the car driving to customer sites
  • Air travel required to reach customer destinations and back up support of other areas
  • Ability and willingness to travel to customer's sites requiring overnight stays approximately 30 to 60% of the time, with short notice as required to perform services and to fulfill contractual response time commitments
  • Use of laptop and mobile systems
  • Regularly work around machines, electrical equipment, chemicals, and within industrial facilities
  • Work at a variety of customer sites including outdoor industrial installations, clean rooms and laboratory environments requiring the use of clean suits/smocks
  • Perform tasks requiring manual dexterity during tool use, handling small parts, and repair procedures
  • Reach with hands and arms, below and above shoulder height
  • Stand, sit, stoop, kneel, crouch, or crawl
  • Talk and hear
  • Work in industrial environments where background noise may be present
  • Regularly lift and/or move up to 30 pounds. Frequently lift and/or move up to 50 pounds
  • Close vision, color vision, depth perception, and ability to adjust focus
  • Maintain US driver's license and a good driving record