Collections Manager
3 weeks ago
The Collections Manager will oversee day-to-day collections operations and manage the collections process, including tracking and managing outstanding aged receivables and ensuring timely payments from customers. This role involves managing a team of collection specialists, monitoring accounts receivable, analyzing billing data, and implementing process improvements. The Collections Manager will collaborate with internal teams to resolve customer disputes, implement strategies to maximize collection efforts, and maintain accurate records of all collections activities. This position requires knowledge of applicable laws and regulations regarding collections and staying up to date with any changes.
Key Responsibilities
- Manage the collections process and effectively resolve customer disputes.
- Oversee, train, and mentor staff members in the Collections Team.
- Set payment collection goals and targets for the department to minimize Aged Receivables.
- Implement process improvements and technology-based automations to improve efficiency of collections.
- Prepare daily/weekly/monthly reports on payment collections to identify activity, trends, risks/opportunities.
- Conduct audits of client billing records to identify potential risks or fraud.
Requirements
- Preferred bachelor's degree in finance, accounting, or a related field.
- 3-5 years' experience as a collections manager, managing the collections process.
- Experience with accounting software such as QuickBooks and General Ledger and advanced knowledge of MS Excel.
- Ability to work independently and collaborate with cross-functional teams.
- Good verbal and written communication skills.
- Excellent analytical skills and an eye for detail.
- Outstanding leadership and managerial skills.
- Strong time and people management skills.
- Ability to work to strict deadlines.
Benefits
Global TekMed Holdings offers a competitive salary range of $30 - $45 per hour and a comprehensive benefits package, including 401(k) Plan, Health Insurance, Paid Holidays, and Flexible Workplace.
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