Customer Service Representative

4 weeks ago


Middletown, United States Valvoline Instant Oil Change Full time
About Us

Miami Oil Company, a franchisee of Valvoline Instant Oil Change, is a company that values its people and strives to create a safe and welcoming environment for its team members and guests.

Job Summary

We are seeking a Customer Service Advisor to join our team. As a Customer Service Advisor, you will be the first and last face our customers see, creating lasting impressions and building loyal customers by using your knowledge of our products and services.

Key Responsibilities
  • Deliver a positive first impression to each guest with a warm, friendly greeting
  • Present oil change options and additional services based on manufacturer recommendations
  • Build trust and win repeat, loyal customers
  • Evaluate customers' needs, working quickly and efficiently
  • Provide hands-on assistance under the hood as needed
  • Master products, services, and company knowledge
Requirements
  • Effective interpersonal, oral communication skills
  • Enjoy interacting with people face-to-face
  • Be friendly and ready to work as part of a customer-focused team
  • Have an eagerness to learn and grow
  • Be able to occasionally lift up to 50 pounds
  • Have full mobility and the ability to work with your hands above your head
  • Be able to stand for extended periods of time and climb stairs
Benefits
  • Competitive pay & flexible work schedule
  • On-the-job training
  • Company provided uniforms and tools
  • We promote from within - a commitment we are passionate about
  • No late evenings
  • Paid time off and holidays*

*Terms and conditions apply, and benefits may differ depending on location

Miami Oil Company is proud to be an Equal Opportunity Employer and welcomes everyone to apply. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

The Company endeavors to make its recruitment process accessible to any and all users. Reasonable accommodations will be provided, upon request, to applicants with disabilities in order to facilitate equal opportunity throughout the recruitment and selection process. Please contact Human Resources at 1-800-Valvoline or email 1- to make a request for reasonable accommodation during any aspect of the recruitment and selection process. The contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications.



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