Customer Service Representative

2 weeks ago

Middletown, United States Optum Full time

Customer Service Representative Job Summary

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. As a Customer Service Representative, you will play a vital role in connecting people with the care, pharmacy benefits, data, and resources they need to feel their best.

Key Responsibilities:

  • Provide excellent customer service
  • Constantly meet established productivity, schedule adherence, and quality standards
  • Respond to complex customer calls

Primary Responsibilities:

  • Resolve customer service inquiries which could include:
  • Benefit and Eligibility information
  • Billing and Payment issues
  • Customer material requests
  • Physician assignments
  • Authorization for treatment
  • Explanation of Benefits (EOB)

Requirements:

  • High School Diploma / GED
  • Must be 18 years of age OR older
  • 1+ years of customer service experience with analyzing and solving customer problems OR 1+ years of experience in an office setting environment, using the telephone and computer as the primary instruments to perform job duties
  • Basic proficiency with Windows PC applications, which includes the ability to learn new and complex computer system applications
  • Ability to work 100% onsite at Optum
  • Availability to work any Flex shift schedule with a Start time between the hours of 9:00 AM - 12:00 PM (Earliest shift: 9:00 AM - 5:00 PM & Latest shift: 12:00 PM - 8:00 PM) including the flexibility to work occasional overtime, weekends, and holidays based on business need

Preferred Qualifications:

  • Ability to navigate a computer while on the phone
  • Ability to multi-task, this includes ability to understand multiple products and multiple levels of benefits within each product
  • Ability to remain focused and productive each day though tasks may be repetitive

Physical and Work Environment:

Frequent speaking, listening using a headset, sitting, use of hands / fingers across keyboard or mouse, handling other objects, long periods working at a computer

Service center environment with moderate noise level due to Representatives talking, computers, printers, and floor activity

New York Residents Only:

The hourly range for this is $23.94 per hour. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc.

UnitedHealth Group complies with all minimum wage laws as applicable.

Benefits:

In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements).

No matter where or when you begin a career with UnitedHealth Group, you'll find a far-reaching choice of benefits and incentives.

Our Mission:

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone.

We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life.

Diversity and Inclusion:

UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

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