Parts Specialist
1 week ago
O'Reilly Auto Parts is seeking a highly skilled Parts Specialist to provide exceptional customer service and support to our retail and installer customers. As a key member of our team, you will be responsible for delivering a high level of service, promoting company customer service programs, and assisting with daily operational tasks.
Key Responsibilities- Provide outstanding customer service to retail and installer customers, ensuring a positive experience and building customer loyalty.
- Follow and promote all company customer service programs, including Hi-5, Low Price Guarantee, and Rock the Call.
- Assist managers and installer service specialists in serving professional customers as needed and directed.
- Maintain accurate records, process exchanges and returns, and address customer complaints in a friendly and professional manner.
- Perform various daily operational tasks, including preparing new, core, and warranty merchandise returns, assisting with monthly stock adjustments, and operating brake lathe and other store test equipment.
- Occasionally drive a delivery vehicle to make deliveries when business needs dictate.
- Ability to quickly match alphanumeric sequences.
- Ability to provide outstanding, friendly, and professional customer service.
- Must be able to multitask, handling customers on the phone and in the store at the same time.
- Familiarity with automotive parts, cataloging, weatherly index system, and automotive sales or service is desired.
- ASE certification is a plus.
- Fluency in multiple languages, particularly Spanish, is highly desired.
- Competitive wages and paid time off.
- Stock purchase plan and 401(k) with employer contributions starting day one.
- Medical, dental, and vision insurance with optional flexible spending account (FSA).
- Team member health and wellbeing programs.
- Tuition educational assistance programs.
- Opportunities for career growth.
O'Reilly Auto Parts is an equal opportunity employer. We administer hiring decisions without regard to race, color, creed, religion, sex, pregnancy, sexual orientation, gender identity, age, national origin, ancestry, citizenship status, disability, veteran status, genetic information, or any other basis protected by applicable federal, state, or local law.
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