Customer Support Expert

1 week ago


Springfield, Illinois, United States Zillion Technologies Full time
Job Overview

Zillion Technologies is a global leader in business consulting and technology solutions. We are currently seeking a highly skilled Customer Support Expert to join our team.

This role involves handling customer inquiries, resolving issues, and providing excellent service to our clients. The ideal candidate will have prior experience in call center and customer service, with a strong focus on listening and communication skills.

The estimated salary for this position is $17.00 - $20.00 per hour, depending on experience and qualifications.

Key Responsibilities
  • Handle 80-120 inbound calls daily from customers who have questions or concerns regarding their mortgage accounts.
  • Listen to customer concerns and show empathy while resolving their issue.
  • Take the initiative to understand customer challenges, solve them, and use expertise to proactively help them avoid future challenges.
  • Participate in special projects, assume new responsibilities, and adjust priorities as requested.
Requirements
  • High School Diploma or equivalent required.
  • Prior call center and customer service experience necessary.
  • An eye for detail and excellent communication skills essential.
  • Adaptability and ability to work well in a fast-paced environment required.


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