Customer Service Expert

20 hours ago


Springfield, Illinois, United States Gold Mountain Communications Full time

At Gold Mountain Communications, we're seeking a Customer Service Expert to provide exceptional service and support to customers booking travel accommodations through inbound phone calls. As a key member of our team, you'll be responsible for creating a seamless experience for our clients' customers.

As a Customer Service Expert, you'll be an expert at making recommendations, problem-solving, and going the extra mile to ensure our guests receive best-in-class service. We offer a supportive culture that prides itself on customer connection and exceptional performance, as well as phenomenal perks for our work family.

We're looking for new team members who have a passion for connecting with people, love to have fun, and are motivated to make a better life for themselves and their families. You'll enjoy a paid, full-time training program to learn about our company and develop skills to succeed in this role.

Key Responsibilities:

  • Provide exceptional service and support to customers booking travel accommodations
  • Create a seamless experience for clients' customers
  • Maintain a deep understanding of our company's products and services
  • Develop strong relationships with colleagues and clients

Benefits:

  • Hourly pay along with a wonderful schedule
  • Paid time off, which increases as you work with us longer
  • 401k plans

Estimated Salary: $45,000 - $60,000 per year



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