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Customer Service Representative
2 months ago
Ferguson Enterprises, Inc. is seeking a highly motivated and customer-focused individual to join our team as a Showroom Customer Service Representative. As a key member of our sales team, you will be responsible for providing exceptional customer service, building strong relationships with clients, and driving sales growth.
Key Responsibilities- Customer Service: Assist customers on the showroom floor, respond to their inquiries, and resolve any issues in a timely and professional manner.
- Product Knowledge: Develop a deep understanding of our product offerings, including plumbing fixtures, lighting, and appliances, to provide expert advice and recommendations to customers.
- Team Collaboration: Work closely with Outside Sales Associates, Showroom Sales Consultants, and other team members to ensure seamless communication and coordination.
- Administrative Tasks: Perform administrative duties, such as updating customer contracts, coordinating deliveries, and answering sales calls, to ensure efficient and effective customer service.
- Experience: 2-3 years of prior showroom service experience preferred.
- Knowledge: Knowledge of plumbing fixtures, lighting, and appliances preferred.
- Skillset: Results-oriented, able to meet goals, build relationships, and enjoy a team environment. Excellent communication, time management, and organizational skills.
- Personal Qualities: Ambition to succeed, self-motivated, and passion for customer service.
Ferguson Enterprises, Inc. offers a competitive compensation package, including a base salary and commission eligibility. We also provide a comprehensive benefits program, including health, dental, vision, paid time off, life insurance, and a 401(k) with a company match. Our associates enjoy additional benefits, such as mental health coverage, gender-affirming and family-building benefits, paid parental leave, associate discounts, and community involvement opportunities.
We are an equal opportunity employer and a government contractor that abides by the requirements of 41 CFR 60-1.4(a), which prohibits discrimination against qualified protected Veterans, and the requirements of 41 CFR 60-300.5(a), which prohibits discrimination against qualified individuals on the basis of disability.
