Quality Assurance Analyst

2 weeks ago

Houston, Texas, United States Interfaith Ministries for Greater Houston Full time
Job Overview

About Interfaith Ministries

Interfaith Ministries (IM) for Greater Houston serves as a vital link among individuals, faith organizations, and resources in one of the most diverse cities in the nation. Our mission is to foster healthy and respectful lives for vulnerable groups while enhancing interfaith relations and encouraging volunteerism.

IM operates four key service areas within the Greater Houston community: Meals on Wheels, Refugee Services, Interfaith Relations and Community Partnerships, and Volunteerism and Civic Service. Each program caters to distinct communities, united by our collective vision of nurturing a more respectful, interconnected, and compassionate society.

At Interfaith Ministries, service is fundamental to our mission. Our dedicated team members demonstrate empathy and resilience, providing essential support to the community through impactful programming and meaningful connections.

Key Responsibilities

  • Deliver focused support for the Refugee Services Match Grant (MG) Program, including client assessments, intake session facilitation, enrollment processes, financial follow-ups, and guiding clients throughout the 240-day enrollment duration, ensuring compliance with program standards.
  • Ensure adherence to all program requirements within the Refugee Services Department, reviewing and analyzing eligibility documentation for new client enrollments.
  • Generate monthly reports on MG case file quality and maintain effective communication with Refugee Services Programs.
  • Conduct thorough assessments with newly arrived clients in the US and refer them to additional services as necessary.
  • Complete enrollment for new MG cases and facilitate comprehensive intake sessions.
  • Assist clients in completing MG enrollment on the program website, perform detailed document reviews, and provide overall support for the enrollment process.
  • Offer information, referrals, and hands-on assistance to clients and staff to address various needs.
  • Uphold strict compliance with program guidelines regarding document adherence and financial assistance.
  • Initiate requests for financial assistance disbursements for enrolled cases and ensure consistent execution of monthly employment verifications, assessing payment eligibility according to established protocols.
  • Refer refugee families to a wide range of support programs, including Employment Services, Match Grant, Refugee Cash Assistance (RCA), English as a Second Language (ESL), and other relevant initiatives.
  • Maintain organized case files by documenting all activities in strict accordance with program guidelines.
  • Provide interpretation and transportation assistance to clients as required.
  • Facilitate airport pickups for refugees when necessary.
  • Perform additional duties as assigned.

Qualifications and Skills

  • A Bachelor's degree is required.
  • Minimum of two years of experience in quality assurance, auditing, or a related field.
  • At least one year of experience working with refugee and immigrant populations.
  • Exceptional written and verbal communication skills, with a strong attention to detail.
  • Fluency in one of the refugee languages (Arabic, Spanish, Kiswahili, Lingala, Kinyarwanda, Kirundi, Russian) is preferred.
  • Ability to develop and implement quality assurance standards as outlined in program guidelines.
  • Strong problem-solving skills and effective communication with team members.
  • Familiarity with government-issued documentation and services for eligible categories.
  • Enjoyment of working in a diverse office environment with clients from various backgrounds.
  • Proficient in Microsoft Office applications (Outlook, Word, Excel, PowerPoint).
  • Flexibility to work a varied schedule, including occasional late nights and weekends.
  • A valid driver's license and automobile liability insurance are required.

We are an equal opportunity employer, considering all applicants for employment without regard to race, age, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.

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