Logistics Call Center Representative

4 weeks ago

Phoenix, Arizona, United States Aston Carter Full time
Job Description

Globally recognized Fortune 5 eCommerce company is currently hiring for a Logistics Call Center Agent. On a day-to-day basis, this role will be acting as a Remote Gate Agent supporting thousands of delivery drivers all across the country and using a two-way Audio/Video communication to verify & identify any necessary specifications on trucks and processes.

Key Responsibilities
  • Coordinate, communicate, and provide updates on a daily basis to all parties involved in the arrival, loading, unloading, and departure at warehouses, facilities, and distribution centers.
  • Handle around 200 calls per day speaking to roughly 200 drivers a day, requiring excellent and clear communication skills.
  • Work in a fast-paced high metrics-based environment with a high sense of urgency and quick learning capabilities.
Requirements
  • 1-2+ years of high volume call center or high-volume customer support experience.
  • Must not be job hoppy.
  • Must be comfortable working 2 weekends.
  • Must be comfortable handling repetitive tasks.
  • Must be able to support working on Holidays.
  • High detail-orientation with a high sense of urgency.
  • Comfortable speaking with high volume of delivery drivers with different personalities.
Benefits
  • Medical, dental & vision.
  • 401(k)/Roth.
  • Insurance (Basic/Supplemental Life & AD&D).
  • Short and long-term disability.
  • Health & Dependent Care Spending Accounts (HSA & DCFSA).
  • Transportation benefits.
  • Employee Assistance Program.
  • Time Off/Leave (PTO, Vacation or Sick Leave).
About Aston Carter

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies.

We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500.

We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.

Diversity, Equity & Inclusion

At Aston Carter, diversity and inclusion are a bridge towards the equity and success of our people. DE&I are embedded into our culture through:

  • Hiring diverse talent.
  • Maintaining an inclusive environment through persistent self-reflection.
  • Building a culture of care, engagement, and recognition with clear outcomes.
  • Ensuring growth opportunities for our people.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

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