Center Manager

1 week ago


Pittsburgh, Pennsylvania, United States UnitedHealth Group Full time
Job Summary

We are seeking a highly skilled and experienced Center Manager to join our team at UnitedHealth Group. As a Center Manager, you will be responsible for managing all aspects of center operations to provide quality medical care and services to patients.

Key Responsibilities
  • Drive excellence in business, clinical, and financial operations of the center through managing workflows, budgets, scheduling, and other items as needed
  • Act as the catalyst to ensure staff are passionate about delivering genuine, caring, and friendly healthcare
  • Maintain the culture of excellence by recruiting, developing, and retaining talent
  • Champion the MedExpress brand in the community by acting as a liaison with outreach efforts, responding to patients and the general public
  • Identify innovative ways to build relationships with local businesses, schools, and organizations in order to meet their community healthcare needs
  • Monitor and optimize systems that meet staff communication needs while supporting consistency throughout the MedExpress platform
  • Optimize partnerships with area and regional leader to achieve overall corporate goals and objectives
  • Ensure 100% compliance with the MedExpress Compliance Program and compliance with federal or state licensing requirements for both the Center and staff
Requirements
  • 1+ years of experience supervising, coaching, and developing staff
  • Knowledge and understanding of P&L reports to develop action plans to maximize profitability while meeting customer needs
  • Demonstrated success using the principles and processes of customer service including identifying customer needs, meeting quality standards for service, and evaluating & improving customer service results
Preferred Qualifications
  • Clinical license
  • 3+ years of experience managing a customer-facing retail or healthcare facility
  • Understanding of HIPAA, OSHA and other state/federal healthcare requirements and regulations

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