Support and Solutions Expert

3 weeks ago


Pompano Beach, Florida, United States Zev Supplies Corp Full time

Are you passionate about delivering exceptional customer experiences? Do you have a strong background in customer service and support?

About the Role

We are seeking a highly skilled Support and Solutions Expert to join our team at Zev Supplies Corp. In this role, you will be responsible for providing top-notch support to our customers, with a focus on delivering solutions that meet their needs.

Main Responsibilities:

  • Providing expert-level support to customers via phone, email, or chat.
  • Resolving complex technical issues related to our breast pumps and breastfeeding solutions.
  • Collaborating with internal teams to ensure seamless support and delivery of services.
  • Developing and maintaining documentation and knowledge base articles to support customer self-service.

Requirements:

  • Candidate Profile:
  • Extensive experience in technical support roles, with a strong focus on delivering solutions.
  • Expert-level knowledge of breast pumps and breastfeeding solutions.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues.
  • Familiarity with ITSM software and other tools used to manage customer interactions.

What We Offer:

  • A competitive salary of $70,000 - $90,000 per year.
  • A comprehensive benefits package, including health, dental, and vision insurance.
  • The opportunity to work with a talented and diverse team, with a focus on innovation and growth.


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