Client Experience Coordinator

2 days ago


Carol Stream, Illinois, United States OSG Inc Full time
Job Overview

At OSG Inc, we are seeking a highly skilled Client Experience Representative to join our dynamic Healthcare team. As a key member of our Client Experience Team, you will play a crucial role in delivering exceptional service to our clients. This is an excellent opportunity to showcase your expertise and passion for delivering top-notch client experiences.

About the Role

This is a full-time position that requires the ability to work in a fast-paced environment, collaborating with internal teams to ensure seamless project delivery. You will be responsible for monitoring all aspects of assigned projects, identifying and resolving issues, and building strong relationships with clients and internal stakeholders. Your primary focus will be on coordinating requests from our client-facing and programming teams with our Print Center, including client testing, job setups, report monitoring, and managing client inventory.

A successful candidate will have 3+ years' experience as a client representative, project manager, or similar role. Excellent written and verbal communication skills are essential, as well as outstanding relationship-building abilities. You should be able to analyze client data and reports, identify patterns and anomalies, and provide high-quality business correspondence. Ability to meet deadlines while balancing multiple client deliverables is also critical.

We offer a competitive salary range of $65,000 - $85,000 per annum, depending on experience. Additionally, you will enjoy a comprehensive benefits package, including medical, dental, and vision coverage, as well as a generous retirement plan.

Responsibilities
  • Work as a liaison between client-facing, programming, and print center teams.
  • Receive data instructions and project specifications and convert them into job instructions for internal technical and operations teams.
  • Monitor client custom inventory, communicate when replenishments need to be made, and work with procurement on reorders.
  • Collaborate with internal teams on issue resolution.
  • Identify opportunities for process and profitability improvement.
  • Effectively use Salesforce for case management.


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