Front Office Representative

3 weeks ago


Ocean City, New Jersey, United States Port-O-Call Hotel & Resort Full time
Job Summary

We are seeking a highly skilled and customer-focused Front Office Agent to join our team at Port-O-Call Hotel & Resort. As a Front Office Agent, you will be responsible for providing exceptional service to our guests, handling reservations, and ensuring a smooth check-in and check-out process.

Key Responsibilities
  • Welcome and register guests, assign rooms, and issue room keys or cards.
  • Provide information about hotel services and amenities, as well as local attractions and activities.
  • Verify guests' credit and establish payment methods.
  • Promote and sell guest rooms, packages, and services.
  • Review and balance guest accounts, handle payments, and resolve any discrepancies.
  • Communicate with housekeeping to ensure rooms are ready for guests.
  • Manage room inventory and respond to reservation inquiries.
  • Answer telephones, take messages, and handle guest mail.
  • Address customer complaints and concerns, escalating issues to management as needed.
Requirements
  • High school diploma or equivalent required; degree in hospitality or related field preferred.
  • Excellent communication and interpersonal skills, with a focus on customer service.
  • Ability to work in a fast-paced environment, handling multiple tasks and priorities.
  • Basic computer skills and knowledge of hotel software systems.
  • Physical ability to stand for long periods, lift up to 50 pounds, and move around the hotel.
  • Availability to work a variety of shifts, including weekends and holidays.
Working Environment

Our hotel is a dynamic and fast-paced environment, with a focus on providing exceptional service to our guests. As a Front Office Agent, you will be working in a team-oriented environment, with opportunities for growth and development.

We offer a competitive salary and benefits package, as well as opportunities for advancement and professional growth. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.



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