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Client Services Coordinator
2 months ago
We are seeking a dedicated professional to serve as a Customer Relations Specialist (CRS) in our institution. This role is essential in creating a welcoming atmosphere for visitors and clients, both in person and over the phone.
Key Responsibilities:- Be the initial point of contact for all visitors, ensuring a positive experience.
- Manage multi-line phone systems, assist clients with scheduling, and operate the register with precision.
- Engage with students, management, vendors, and colleagues to uphold the institution's high standards and values.
- Work independently during evening hours, including performing campus closing procedures.
- Handle cash transactions with accuracy and maintain financial records.
- Sort and distribute correspondence and manage both physical and digital documentation.
- Address customer inquiries and resolve issues promptly and effectively.
- Participate in ongoing professional development opportunities.
The ideal candidate will possess:
- A minimum of two years of experience in customer service.
- Strong communication skills, both verbal and written.
- Exceptional organizational abilities and attention to detail.
- A professional appearance and a friendly demeanor.
- Proficiency in handling multi-line phone systems and basic computer skills.
- Knowledge of the beauty industry is advantageous.
We offer a comprehensive benefits package that includes:
- Health, dental, and vision insurance.
- Life insurance and a generous paid time off policy.
- Educational assistance and retirement plans.
- Discounted gym memberships and community service benefits.
Community HigherEd Institute is a private non-profit technical college system dedicated to enhancing the lives of aspiring professionals. Our mission is to provide career-focused education that empowers students to achieve successful employment and contribute positively to their communities.