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Field Property Claims Specialist
2 months ago
Company Overview:
At American Family Insurance Claims Services (AFICS, Inc.), we are dedicated to transforming our claims operations to prioritize our customers' needs. Our mission is to safeguard and restore our clients' aspirations during their most challenging times. By leveraging our expertise and innovative technologies, we aim to redefine the insurance landscape, fostering positive outcomes for our customers, communities, and organization.
Position Overview:
As a Property Field Claims Adjuster, you will play a crucial role in investigating and managing property claims. Depending on your level of experience, you may be appointed as either an Adjuster or a Senior Adjuster. The salary range for this position is as follows:
- Field Adjuster: Minimum: $55,000 / year; Maximum: $90,000 / year
- Senior Field Adjuster: Minimum: $67,000 / year; Maximum: $111,000 / year
Key Responsibilities:
- Conduct thorough investigations into the origin and cause of claims by engaging with relevant parties, including insured individuals, claimants, agents, and contractors.
- Identify and address complex issues, seeking assistance when necessary, and manage claims with integrity.
- Handle both first-party and third-party claims across various policy types and endorsements.
- Perform on-site inspections as required, assess damages, and negotiate settlements with involved parties.
- Respond to customer inquiries, make informed decisions, and effectively close claims.
- Interpret and apply policy details, leases, and contracts to assigned losses.
Qualifications:
- Proven experience in delivering customer-focused solutions and support.
- Experience managing first-party and third-party claims across multiple lines.
- Familiarity with moderately complex claims handling.
- Strong understanding of casualty coverage policies and endorsements.
- Comprehensive knowledge of the claims handling process.
Licensing Requirements:
- A valid driver's license and a satisfactory driving record are mandatory.
- State-specific property casualty claims licensing must be obtained as required.
Travel and Physical Requirements:
- Travel may be required up to 10%, with potential catastrophe duty up to 75%.
- Physical demands include navigating various environments, including confined spaces, and lifting objects up to 50 pounds.
Working Conditions:
- Exposure to varying temperatures, outdoor elements, and potentially hazardous conditions.
Preferred Qualifications:
- Proficiency in Xactimate is preferred for the senior adjuster role.
- A minimum of five years of experience in property field claims is required for senior adjusters.
- Experience in construction, restoration, or mitigation is advantageous.
Benefits:
We offer a comprehensive benefits package that supports your overall well-being, including medical, dental, and vision coverage, a competitive 401(k) plan, and a pension plan. Additionally, our employees enjoy paid time off, holiday pay, and programs to assist with student loan repayment and family leave.
Equal Opportunity Employer:
We are committed to fostering an inclusive environment and consider all qualified applicants without regard to race, color, religion, sex, national origin, disability, or veteran status.
