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Client Relations Specialist

2 months ago

Olathe, Kansas, United States Water Treatment Company Full time
Job Overview

We are a prominent Water Treatment Company seeking a dedicated individual to fill the role of Customer Support Representative. This full-time position operates Monday through Friday from 8:00 AM to 5:00 PM.

The successful candidate will be tasked with managing a substantial volume of incoming calls while also performing various administrative responsibilities. These responsibilities include, but are not limited to:

  • Collections
  • Accounts receivable
  • Data entry
  • Payment processing
  • Billing
  • Scheduling service and sales appointments

This role demands a solid understanding of customer service protocols, excellent interpersonal skills, and the capability to handle multiple tasks efficiently.

Qualifications
  • High school diploma or equivalent
  • Prior experience in customer service
  • Proficiency in MS Office applications, particularly Word, Excel, and Outlook
  • 10-Key and keyboarding skills
  • Positive, team-oriented attitude
  • Strong attention to detail
  • Ability to learn new software systems
  • Must pass a drug screening
  • Willingness to undergo a background check
  • Netsuite experience is advantageous
What We Provide

We offer a comprehensive benefits package that includes:

  • Health insurance
  • Dental insurance
  • Vision insurance
  • Life insurance
  • 401(k) plan with matching
  • Paid holidays and time off

Salary: $18 to $22 per hour, based on experience.

Work Environment

This position is based in a call center setting and requires in-person attendance.

Experience Level

We are looking for candidates with a minimum of 3 years of customer service experience.