Help Desk Operations Manager

2 days ago


Lake Worth, Florida, United States 211 Palm Beach Treasure Coast Inc Full time
Job Summary:

The 211 Palm Beach Treasure Coast Inc is seeking a seasoned call center manager to oversee the operations of our Resource Center. As a key member of our team, you will be responsible for fostering a positive working environment and promoting quality performance among our personnel.

This leadership role requires a bachelor's degree in business management, human services, or a related field, along with two years of call center management experience and three years of supervisory experience. Knowledge of Microsoft Office and excellent organizational skills are essential for success in this position.

Responsibilities:

  • Oversee Resource Center operations and maintain a positive working relationship with team members
  • Supervise an assigned team of direct and indirect reports, including Resource Center supervisors and specialty staff
  • Monitor and evaluate data quality and integrity using our operating system and agency telephone system
  • Administer personnel policies and procedures, enforcing work rules and completing annual performance reviews

Benefits:

  • Competitive salary range: $59,000 - $67,000 per year
  • Health insurance
  • Dental insurance
  • Vision insurance
  • Employee assistance program
  • Life insurance
  • Paid time off


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