Technical Support Specialist for Schweitzer Mountain Resort

4 weeks ago

Spokane, Washington, United States Schweitzer Mountain Resort Full time

Schweitzer Mountain Resort Overview

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Schweitzer Mountain Resort is a leading ski resort located in Sandpoint, Idaho. We offer an unparalleled skiing and riding experience with over 2,900 acres of skiable terrain and an average annual snowfall of 300 inches.

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Job Summary

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We are seeking a Technical Support Specialist to join our team at Schweitzer Mountain Resort. As a Technical Support Specialist, you will provide technical support to employees and guests, troubleshoot computer hardware and software issues, and assist with various IT tasks.

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About the Job

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This is a full-time, year-round position that requires excellent communication and problem-solving skills. You will work closely with our IT Manager and other staff members to ensure seamless technical support to our guests and employees.

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Key Responsibilities

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The key responsibilities of this role include:

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  • Providing technical support to employees and guests via phone, email, and in-person">
  • Troubleshooting computer hardware and software issues, including Windows operating systems, Point of Sale systems, and network devices">
  • Assisting with various IT tasks, such as installing computer hardware and software, configuring network settings, and performing maintenance on equipment">
  • Collaborating with the IT Manager and other staff members to identify and resolve technical issues">
  • Documenting technical issues and resolutions in a knowledge base for future reference">
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Requirements

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To be successful in this role, you will need:

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  • 2 years of experience in a technical support role, preferably in a hospitality or ski industry setting">
  • Strong understanding of computer hardware and software, including Windows operating systems and network protocols">
  • Excellent communication and problem-solving skills">
  • Able to work in a fast-paced environment and prioritize multiple tasks">
  • A valid driver's license insurable by Schweitzer's insurance carrier">
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Benefits

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We offer a competitive salary range of $50,000 - $65,000 per year, depending on experience, as well as a range of benefits, including:

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  • Free Ikon Pass for all eligible employees">
  • Additional free skiing + riding privileges across the family of Alterra Mountain Company resorts for eligible employees and their dependents">
  • Discounted skiing + riding for friends and family of eligible employees across the family of Alterra Mountain Company resorts">
  • Employee housing available in Sandpoint area">
  • Onsite employee childcare available (limited space)">
  • Flexible Time Off (FTO) and Paid Time Off (PTO) policies for eligible employees to rest, relax and recharge">
  • Generous discounts on outdoor gear, apparel, food, lodging, etc.">
  • Medical, dental, vision, life, AD&D, short term & long-term disability insurance, EAP, HSAs, FSAs, and more for all eligible employees">
  • 401k plan with generous employer match">
  • Paid parental leave of up to 6 weeks for eligible employees">
  • Discounts available for equipment rentals (based on availability), retail, food, lodging, and more">
  • Pro-deal pricing on equipment from top outdoor brands">
  • Bereavement pay">
  • Employee transportation available">
  • Discounted tuition with partner online university for all Alterra Mountain Company employees to further education">
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Work Environment

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This position will require working in a typical interior/office work environment, with occasional indoor and outdoor work. The physical demands of this role include sitting/standing/walking up to 8 hours per day, lifting up to 60 lbs occasionally, and bending/squatting/kneeling/climbing/twisting/reaching above shoulder level frequently.

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Judgment/Mental Complexity

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This role requires high judgment and mental complexity, with frequent decision-making and problem-solving under pressure.

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Review Schedule

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This position and the individual filling it will be evaluated once per season.

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Keywords

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IT Help Desk, technical support, troubleshooting, customer service, network issues, ski resort, computer hardware, employee benefits, seasonal employment, Schweitzer Mountain Resort

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