Service Manager

9 hours ago

Baton Rouge, Louisiana, United States Westminster Management Full time
Job Title: Service Manager

We are seeking a highly skilled and experienced Service Manager to join our team at Westminster Management. As a key member of our maintenance team, you will be responsible for ensuring the physical integrity of our properties and providing exceptional service to our residents and guests.

Key Responsibilities:
  • Manage the maintenance department, including buildings and grounds for assigned communities
  • Maintain a safe and sanitary living environment for residents, guests, visitors, and staff
  • Oversee an effective maintenance program to protect and maintain property and build effective working relationships with residents
  • Effectively communicate with residents, guests, visitors, and staff
  • Monitor community maintenance work, service requests, punch-outs, building inspections, and preventative maintenance
  • Assign work to maintenance staff and ensure all work is completed in a safe, prompt, and professional manner
  • Conduct cost-benefit analysis between in-house work and hiring contractors
  • Monitor vendor contracts
  • Provide training and mentoring of maintenance staff
  • Maintain inventory of equipment, tools, and supplies
  • Serve as a role-model for maintenance staff by following all policies and procedures
  • Present an appearance appropriate to the image of the company and the community
Requirements:
  • Minimum three years full-time experience in the multifamily property industry or minimum five years full-time experience in property management
  • Demonstrated knowledge of work safety habits
  • Maintain a valid driver's license and reliable transportation
  • Experience with Convectors
  • Able to work on-call and extended hours (including after hours, holidays, and weekends)
  • Supply basic tools
  • Knowledge of Fair Housing laws and regulations
  • General knowledge of Microsoft Windows-based PCs
  • Proficiency in using Microsoft Office apps, including Outlook, Word, Excel, PowerPoint, OneNote, OneDrive/SharePoint
  • Experience with collaboration apps, including Teams, Zoom, and WebEx
  • Experience with Apple iOS devices
Physical Demands:
  • Bending, walking, kneeling, stretching
  • Able to work on step ladders or extension ladders up to 30 feet
  • Able to work in confined spaces, indoors and outdoors in all climates, and unclean environments with fumes, dust, and poor ventilation
  • Must be able to walk up 3 flights of stairs, multiple times per day, 5,000 steps/day, including in inclement weather

We are an equal opportunity at-will employer, an equal housing provider, and we do not discriminate against any employee or applicant for employment because of age, race, religion, color, disability, sex, sexual orientation, or national origin.

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