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Gaming Cashier and Player Services Representative
2 months ago
The Gaming Cashier/Player Services Representative is tasked with managing the redemption of tickets and vouchers, processing chip exchanges, and executing check cashing and cash advance transactions for patrons, ensuring a positive gaming atmosphere.
Key Responsibilities:
- Handle customer cash-outs, provide accurate change, and respond to inquiries in a polite and professional manner.
- Accurately count and document assigned funds, facilitating exchanges throughout the shift to maintain a favorable guest experience.
- Maintain a balanced cash drawer and perform exchanges with the vault as necessary.
- Verify and record personal identification details for check and cash advance transactions.
- Complete necessary documentation such as CTRs, W2Gs, and MTLs.
- Manage customer relations, ensuring the safety and security of both staff and guests.
- Serve as a Main Banker when required.
- Perform additional duties as assigned.
- High School Diploma or equivalent is required.
- Preferred experience includes 6 months in cashiering or banking roles.
- Must be eligible to obtain a work license from the appropriate regulatory authority.