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Client Relations Specialist
2 months ago
Job Title: Customer Service Representative
Job Overview: As a key member of our team, the Customer Service Representative will engage in a dynamic role that focuses on enhancing Customer relationships, overseeing order processing, and ensuring effective shipment tracking. This position is designed for individuals who thrive in a challenging environment, continuously learning about our products while fostering strong connections with Customers.
Key Responsibilities:
- Deliver precise product information, including pricing, availability, and lead times to meet Customer needs.
- Direct complex Customer inquiries to the appropriate Customer Service Representative for resolution.
- Generate quotes and sales orders using our primary business system software.
- Access supplier internet portals to retrieve up-to-date product information.
- Communicate with Customers to provide accurate delivery timelines and order status updates.
- Adhere to established work processes and escalate issues to the relevant management or technical teams.
- Maintain comprehensive Customer information, including contacts and order preferences.
- Perform additional duties as required.
Required Skills and Qualifications:
- Strong verbal and written communication skills, with the ability to comprehend requests and accurately process sales orders.
- Proficiency in Microsoft Office Suite, particularly Outlook for daily communication with Customers and vendors.
- Ability to efficiently navigate internet resources to gather necessary information.
- Basic knowledge of distribution or manufacturing software related to sales order entry and inventory management; experience in an Oracle environment is a plus.
- Proven track record of delivering high-quality Customer service in a fast-paced, high-volume call environment.
- Capability to prioritize tasks with minimal supervision.
- Familiarity with industry-specific products is advantageous, along with a willingness to learn.
Qualifications: Candidates must be eligible to work in the U.S. without the need for employer-sponsored visa support.
Education:
- High school diploma or GED.
- Bachelor's degree or equivalent education and experience is preferred, particularly in Industrial Distribution.
Experience:
- One to three years of Customer service experience, preferably in a call center setting.
- Experience in industrial distribution or a technical field is preferred.
Physical Requirements: The role is primarily sedentary, requiring extended periods of sitting or standing. Occasional movement may be necessary to transport items weighing no more than 15 pounds.
Equal Opportunity Employer: Womack Machine Supply is committed to providing equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other status protected by applicable law.
