Veterinary Client Service Representative

4 days ago


Fremont, California, United States VetnCare Full time
Client Service Representative

We're seeking a skilled Client Service Representative to provide exceptional care to our patients and clients. As a key member of our team, you'll be responsible for delivering top-notch service, ensuring seamless communication, and maintaining a positive experience for all.

Key Responsibilities:

  • Greet clients and ensure a warm welcome
  • Manage check-ins, check-outs, and payment collections
  • Communicate effectively with the clinical team to ensure proactive and accurate service

Requirements:

  • Strong verbal and written communication skills, including phone skills
  • Consistently constructive, friendly, and professional attitude
  • Strong organizational skills with attention to detail
  • Ability to effectively prioritize and multi-task
  • Ability to remain composed during stressful situations
  • Ability to stand for long periods of time
  • Ability to work weekends
  • Desire to work with animals
  • Experience in veterinary or human medicine practice is helpful but not required

What We Offer:

  • Competitive pay rates with paid time off and paid holidays
  • Monthly performance-based bonus program with the ability to earn up to an additional $500/month ($6,000 a year)
  • Medical, dental, and vision insurance with low premiums, plus flexible spending accounts and dependent care account
  • 401k with employer match
  • In-house continuing education opportunities
  • Discounts on veterinary services and pet insurance for up to 3 pets
  • Opportunities for growth, clinical advancement, and career development

VetnCare is a clinically led group of AAHA accredited hospitals within the San Francisco Bay Area, founded by veterinarians for veterinarians. We prioritize exceptional clinical care and put leadership back into the hands of veterinarians, not corporate agendas and stockholders. Our goal is to bridge the gap between general practice and advanced care, providing patients and clients with access to all aspects of clinical care.



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