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Clinical Services Coordinator II
2 months ago
The Clinical Services Coordinator II provides critical support to the Kennedy Krieger Institute's patient services team. This role is responsible for coordinating and facilitating the delivery of high-quality patient care in assigned areas.
Key Responsibilities- Administrative Systems Development: Develop and optimize administrative systems to improve efficiencies, increase productivity, and enhance patient services.
- Scheduling and Coordination: Coordinate scheduling and onsite activities of multiple clinics, ensuring seamless patient flow and timely resolution of logistical issues.
- Communication and Liaison: Act as a liaison between the Clinical Care Center, Care Management, Outpatient Nursing, medical staff, and families to resolve scheduling, billing, and clarification issues.
- Prescription Management: Receive and process prescription requests from patients, families, and service providers, and assist clinical staff with refilling and distributing prescriptions.
- Document Management: Create and maintain administrative documents, such as manuals, databases, and correspondence, for assigned clinics.
- Meeting Coordination: Coordinate and schedule individual and interdisciplinary group meetings for department personnel using the GroupWise scheduling system.
- Team Support: Cross-train and gain knowledge of NDM clinics to provide team coverage and support.
- Receptionist Duties: Provide receptionist support, answering telephones, greeting visitors and staff, receiving faxes and mail, and distributing documents to the appropriate personnel.
- Proficiency in MS Office Suite: Proficiency with MS Office suite, including Access, PowerPoint, Excel, and the ability to type accurately at 60+ words per minute.
- Education: High School Diploma required; Associate's degree preferred.
- Experience: Minimum of three years of work experience coordinating healthcare services, preferably in a hospital or clinic setting.
