Retail Sales Lead

1 week ago


Cleveland, Ohio, United States Aramark Full time
Job Description

The Retail Sales Lead Worker is responsible for coordinating store operations, supporting and training utility workers and cashiers. This role involves assigning daily work tasks to sales associates and general utility workers, ensuring all preparations are completed in advance for the day ahead and that the team is on task for delivering superior guest service.

Key Responsibilities
  • Perform all sales associate and general utility worker duties
  • Hold pre-shift meetings to ensure the team is aware of the day's tasks, visiting VIPs, and any other miscellaneous information to ensure successful operations
  • Act as a concierge resource for guests, providing knowledge about the surrounding areas
  • Ensure all guests are greeted when they walk into the store
  • Train sales associates and general utility workers in their roles, helping to develop a team of customer service-focused professionals
  • Ensure everything operates smoothly in the manager's absence and that all customer relations issues are handled effectively
  • Respond directly to all customer complaints and ensure they are resolved efficiently and immediately in a professional manner
  • Keep an inventory of stock, noting any out-of-stock items or possible shortages
  • Order merchandise and other items in appropriate quantities from warehouse and vendors to meet demand
  • May be required to complete monthly safety inspections and file incident and injury reports on an ongoing basis
  • Must always ensure cleanliness and a pleasant atmosphere in the store
  • Collect and compile daily cash and sales data from all outlets using Microsoft Excel and various Point of Sales and Property Management System software programs
  • Lead all aspects of nightly close out and balance cash with daily sales at the end of the shift
  • May perform nightly audit of cashier documentation
  • Assist management in scheduling all employees in accordance with labor budgets and assigning work tasks to sales associates and general utility workers
  • May assist with hiring general utility workers and sales associates
  • May be required to coordinate, correct, supervise, and submit payroll for the department, ensuring accuracy, proper transfer of labor, and timely weekly reporting

Aramark is committed to providing equal employment opportunities to all employees and applicants. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status, or other characteristics protected by applicable law.



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